Bugbox Privacy Policy
Last Updated: 04/02/2025
At Bugbox, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you interact with our website, products, and in-person facilitation events. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.
1. Information We Collect
We may collect the following types of information:
Personal Information:
Information that can be used to identify you as an individual, such as your name, email address, postal address, phone number, and payment details when you purchase our products or register for our in-person events.
Non-Personal Information:
Information that does not personally identify you, such as your IP address, browser type, device information, and usage data collected through cookies and similar technologies.
Event-Specific Information:
When you register for or participate in our in-person facilitation events, we may collect additional information relevant to the event, such as your preferences, feedback, and participation details.
2. Why We Collect Your Information
We collect your information for the following purposes:
To Provide and Improve Our Services:
Delivering products, managing registrations, processing orders, and enhancing our services based on your feedback.
Communication:
Keeping you informed about product updates, event details, promotions, and any changes to our policies.
Security and Compliance:
Protecting our website, products, and services, as well as ensuring compliance with legal and regulatory requirements.
Analytics and Personalisation:
Analysing user behaviour to improve our offerings and deliver tailored experiences.
3. How We Collect Your Information
We collect information in several ways:
Directly from You:
When you complete forms, register for events, make purchases, or otherwise communicate with us.
Automatically:
Through cookies, web beacons, and similar tracking technologies that capture non-personal information as you navigate our website.
Third Parties:
From trusted partners and service providers who assist us in operating our website, processing transactions, or facilitating events. Such third parties are contractually required to safeguard your data.
4. What We Do With Your Information
Your information may be used for the following purposes:
Service Delivery:
To process orders, manage event registrations, provide customer support, and ensure the quality of our services.
Communication:
To send you information about your transactions, updates about our products and services, and promotional offers (if you have opted in).
Analytics:
To analyse website usage and trends, which helps us improve our services and tailor content to your interests.
Legal and Security Purposes:
To comply with applicable laws, enforce our policies, and protect our rights and the rights of others.
5. How We Share Your Information
Bugbox will not sell or rent your personal information to third parties. We may share your information in the following circumstances:
With Service Providers:
We share your data with trusted third-party vendors who perform services on our behalf (such as payment processing, website hosting, and customer support). These vendors are contractually required to protect your information.
For Legal Reasons:
When required to comply with legal obligations, enforce our policies, or protect the rights, property, or safety of Bugbox, our users, or others.
Business Transfers:
In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction. In such cases, we will notify you of any change in the use of your information.
6. Data Retention
We retain your information only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period may vary based on the nature of the data and our legal obligations.
7. Cookies and Similar Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:
Improve Website Functionality:
Remember your preferences and provide a more tailored experience.
Analyse Website Usage:
Understand how our website is used so we can improve content and functionality.
Marketing and Advertising:
Deliver content and advertising tailored to your interests.
You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your ability to use certain features of our website.
8. Your Choices and Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information, including:
Access:
Request details about the personal information we hold about you.
Correction:
Request that we update or correct any inaccurate or incomplete information.
Deletion:
Request that we delete your personal information, subject to applicable legal obligations.
Opt-Out:
Opt out of receiving marketing communications from us by following the unsubscribe instructions provided in those communications or by contacting us directly.
To exercise these rights or if you have any questions regarding this Privacy Policy, please contact us using the details provided below.
9. Changes to This Privacy Policy
Bugbox reserves the right to modify this Privacy Policy at any time. Any changes will be posted on this page, and the “Last Updated” date at the top of the policy will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: info@bugbox.au
By using our website, products, and services, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and sharing of your information as described herein.